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COVID-19 Resources
Canon support is available 24/7/365
by calling our ASSIST Center at (800) 521‑1968
Please check back regularly for continuing updates.
Quick Links
Webinar
COVID-19 Perspectives Preparing for
a Surge in Imaging
While there is a wealth of information on managing imaging services specific to Covid 19, the expected volume surge in procedures due to backlogged demand along side the potential of increasing numbers of positive cases are causing concerns for some imaging departments. Find out how three major US hospitals are preparing their departments for a surge in imaging.
Webinar
COVID-19: Impact and experiences
The COVID-19 crisis is perhaps the first global pandemic that has called upon the radiology community to help with the delivery of crucial frontline patient care. Find out how three major European hospitals have utilized diagnostic imaging, particularly CT, to accelerate the monitoring and management of infected patients.
Mathias Prokop, MD, PhD
Radboud University Medical Center, the Netherlands
Discover what Prof. Prokop sees as the key learnings from the COVID-19 crisis as he shares a summary of insights.
Russell Bull, MD
Royal Bournemouth Hospital, UK
Discover how Dr. Bull established a link between COVID-19 and thrombi/pulmonary embolism.
Catherine Roy, MD, PhD
Strasbourg University Hospital, France
Find out what life was like for this radiologist on the COVID-19 frontline.
Mickaël Ohana, MD, PhD
Strasbourg University Hospital, France
Find out what life was like for this radiologist on the COVID-19 frontline.
Monique Brink, MD, PhD
Radboud University Medical Center, the Netherlands
Learn more about CO-RADS and how it can provide a categorical CT assessment scheme for suspected COVID-19 patients.
Cleaning Procedures and Disinfection Guides
Canon Medical is closely monitoring the COVID-19 outbreak situation and focusing our efforts to provide a safe and secure diagnostic environment for both patients and healthcare professionals.
As such, we have added a list of cleaning procedures and disinfectants for our products in order to prevent the spread of COVID-19 at health facilities. Please visit below links for more information.
X-ray
Lung and Cardiac Ultrasound for COVID-19
Rapid Response
Uncomplicated and Responsive Customer Service
24/7 proactive monitoring, access and support
While each organization is unique, the healthcare industry as a whole wants two things when an issue arises: an immediate access point to their service provider and prompt resolution of the issue.
Our service organization is accessible with one phone call to our U.S. based 24/7 ASSIST Center. Each call is time-stamped and after a predetermined period of time, if a problem is not yet resolved, an alert message is automatically sent to managers who quickly engage and provide additional support.
We've purposely kept the organization flat, empowering each service representative with the options they need to solve cases quickly and fairly.
Close customer proximity ensures high system availability.
40 Parts Depots Across the Country
Things break, and when they do, you need a partner to get things fixed quickly, to minimize the impact on your operations, and provide greater uptime.
Same day parts delivery from 40 parts depots across the country.
With Canon, you can speak with a certified engineer within 30 minutes on the phone.
Onsite within 2 - 4 hours.
Canon’s local service engineers and US-based parts dispatch are available 24/7 to respond and get your system up and running quickly! Same-day parts delivery is available at no additional charge for Full Service customers—something you will not experience from most of our competitors.
One phone call connects you to both technical and applications support—fast.
InTouch™ Center
Our service organization is accessible with one phone call to our U.S. based 24/7 ASSIST Center at (800) 521-1968.
Remote diagnostic tool.
InnerVision Plus
Through remote access and connectivity, InnerVision Plus helps increase productivity by catching problems before they affect imaging performance. Handled from our U.S. based InTouch Center, InnerVision Plus works to streamline the identification, diagnosis and resolution of system issues.
