Operational Excellence

Offering the most personal attention and contact in the industry.

The best service experience in medical imaging.

We believe doing what's right takes the right organization. To do what's right doesn't take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and facilities. We've outpaced our steady market share growth, maintaining a low ratio of customers-to-engineers and customers-to-service managers so we have the people-power to be responsive and uphold our promised uptime commitments.

Extranet for customers with a Canon Medical Systems contract.

360° Connect

Friction free self-service tool

Create and manage cases for your account or equipment directly from the portal.

Easy access to equipment status

Monitor your Canon Medical Systems equipment. Access system detail, service contract status and system utilization*.

Account Visibility

View your Canon Medical Systems account team from sales to service.

*CT equipment only for initial release

Log into 360° Connect

Case Management

An innovative cloud environment to manage your case.

Initiate:
Create equipment cases and general inquiries.
Manage:
View case status and case information by type (PM, Repair, etc.).
Report:
Obtain service/PM reports.

Asset Management

Your friction free self-service portal to asset management.

Personalize:
Identify your equipment by tagging it with a nickname.
Monitor:
System data allows you to keep a pulse on your equipment.
Compliance:
Service history, PM activity, service contracts and entitlements are available to you 24/7.

Account Visibility

The one stop access to account detail for your Canon Medical Systems contracted equipment.

Optimize:
View and compare utilization of your Canon Medical Systems equipment* across the organization.
Access:
Visibility to your Canon Medical Systems account team and the roles they play to support you.

*CT equipment only for initial release