Service & Support

For product service call our 24-hour ASSIST operators at (800) 521-1968.

Canon Medical Systems Recognized with
Best Service Awards 2020 and 2021 from IMV ServiceTrak

Industry Leaders

Recognized for going above and beyond to support our customers 5 years in a row.

Canon Medical Systems USA, Inc. has earned top awards for CT, MR and XR service according to data gathered during IMV’s 2020 and 2021 ServiceTrak customer surveys. The award in each category is given to imaging system vendors that receive the highest percentage of highly satisfied customer responses.

According to IMV, overall OEM service performance is heavily impacted by attitude of service engineer and meeting system uptime expectations. We are proud that once again our Canon Medical Systems USA Inc. team has been recognized for going above and beyond to support our customers. We appreciate our customers loyalty and continued confidence in our ability to offer tools and system uptime to help them best serve their patients.

Service and Support Awards

Offering the most personal attention
and contact in the industry.

Service & Support

The best service experience in medical imaging.

We believe doing what's right takes the right organization. To do what's right doesn't take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and facilities. We've outpaced our steady market share growth, maintaining a low ratio of customers-to-engineers and customers-to-service managers so we have the people-power to be responsive and uphold our promised up-time commitments.

Canon Service: Personalized

Imaging Equipment Service

With Canon, you can speak with a certified engineer within 30 minutes on the phone.

Rapid Response

Onsite within 2 - 4 hours

Canon provides you with 24/7 available local engineers for service, and 24/7 US-based dispatch of parts as needed, to get you up and running quickly. Same day parts delivery from 40 parts depots across the country. So you can be confident that your operations won't be delayed and won't cause issues for your patients, staff, or facility.

Rapid Response

Onsite within 4 hours in a rural area, and 2 hours in an urban area.

Your Online Store for Medical Imaging Parts.

Medical Marketplace

Medical Marketplace provides an online shopping experience where you can explore our parts inventory at your convenience. Through Canon’s ecommerce parts ordering platform you can experience additional cost savings, increased convenience, and 24/7 parts ordering access.

Take advantage of our special online pricing discounts. For any order placed online, you will receive the part at 5% discount off list pricing.

Start Shopping

Medical Marketplace

Close customer proximity ensures high system availability.

40 Parts Depots Across the Country

Things break, and when they do, you need a partner to get things fixed quickly, to minimize the impact on your operations, and provide greater uptime.

Rapid Response

Close Customer Proximity

Same day parts delivery from 40 parts depots across the country.

Making Cybersecurity our Priority

Making Cybersecurity our Priority

We make data security our priority, and offer a multi-layered approach to protect your equipment and your information.


  • ATO Compliant
  • Commitment to RMF Standards
  • Proactive Risk Assessment
  • Multi-layered Approach
    • eProtect
    • InnerVision Plus
    • McAfee Application Control
    • Risk Management Framework
  • Cross-Functional Cybersecurity Team


Cybersecurity Expertise Keeping You Safe

Imaging Equipment Service

You’re supported by a partner with a flawless record at keeping patients and systems safe from cyber intrusions.*

*If protected by CMSU InTouch service agreement, and/or warranty
Operational Excellence Designed for Ease of Use

Operational Excellence Designed for Ease of Use

Operational Excellence

  • Extranet
  • Case Management
  • Asset Management
  • Account Visibility
  • Roadmap
  • Next generation 3D site planning tool


Tailor your service by choosing different service levels for different systems.

Tailor your service by choosing different service levels for different systems.

Canon offers the imaging world's most flexible care package. Whatever you need, you get.
If you need anything, we can deliver the components that you need.

Service Agreements