Service & Support

For product service call our 24-hour ASSIST operators at (800) 521-1968. 5AM–5PM, PST Monday–Friday.

Offering the most personal attention
and contact in the industry.

Service & Support

The best service experience in medical imaging.

We believe doing what's right takes the right organization. To do what's right doesn't take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and facilities. We've outpaced our steady market share growth, maintaining a low ratio of customers-to-engineers and customers-to-service managers so we have the people-power to be responsive and uphold our promised up-time commitments.

Canon Service: Personalized

Imaging Equipment Service

With Canon, you can speak with a certified engineers within 30 minutes on the phone.

Rapid Response

Onsite within 4 hours in a rural area, and 2 hours in an urban area.

Canon provides you with 24/7 available local engineers for service, and 24/7 US-based dispatch of parts as needed, to get you up and running quickly, when you need it, with parts delivered same day for no additional charge. Something you won't get from either ISOs or other OEMs. Same day parts delivery from 40 parts depots across the country. So you can be confident that your operations won't be delayed and won't cause issues for your patients, staff, or facility.

Rapid Response

Onsite within 4 hours in a rural area, and 2 hours in an urban area.

Close customer proximity ensures high system availability.

40 Parts Depots Across the Country

Things break, and when they do, you need a partner to get things fixed quickly, to minimize the impact on your operations, and provide greater uptime.

Rapid Response

Close Customer Proximity

Same day parts delivery from 40 parts depots across the country.

Making Cybersecurity our Priority

Making Cybersecurity our Priority

We make data security our priority, and offer a multi-layered approach to protect your equipment and your information.

Cybersecurity

  • ATO Compliant
  • Commitment to RMF Standards
  • Proactive Risk Assessment
  • Multi-layered Approach
    • eProtect
    • Innervision® Plus
    • McAfee Application Control
    • Risk Management Framework
  • Cross-Functional Cybersecurity Team

PerformanceCARE

Cybersecurity Expertise Keeping You Safe

Imaging Equipment Service

You’re supported by a partner with a flawless record at keeping patients and systems safe from cyber intrusions.*


*If protected by CMSU InTouch service agreement, and/or warranty
Operational Excellence Designed for Ease of Use

Operational Excellence Designed for Ease of Use

Operational Excellence

  • Extranet
  • Case Management
  • Asset Management
  • Account Visibility
  • Roadmap
  • Next generation 3D site planning tool

PerformanceCARE

Tailor your service by choosing different service levels for different systems.

Tailor your service by choosing different service levels for different systems.

Canon offers the imaging world's most flexible care package. Whatever you need, you get.
If you need anything, we can deliver the components that you need.

Service Agreements

Assurance Program

Assurance Program

Systems that has been directly refurbished by Canon.

Assurance Program

  • Delivers Advanced Technology
  • Restored to Complete Factory Specifications
  • Provides a Lower Cost of Ownership Imaging Solution