Service & Support

For product service call our 24-hour ASSIST operators at (800) 521-1968.

Canon Medical Systems Celebrates Another Year of Excellence with Best Service Awards in 2020, 2021, and 2023 from IMV ServiceTrak

Industry Leaders in Customer Support for 6 Consecutive Years

At Canon Medical Systems USA, Inc., we are thrilled to announce that we have once again been recognized as the industry leader in providing exceptional service to our valued customers. We have proudly received the prestigious IMV ServiceTrak Best Service Awards in the years 2020, 2021, and now, 2023. We are incredibly proud of our MR (Best OEM Service Performance), CT (Best OEM and Best System Performance), and XR (Best OEM Service Performance) Service Teams for winning these impactful industry awards.

These awards are a testament to our unwavering commitment to going above and beyond to support our customers and their patients. Our dedication to excellence in service has been acknowledged for five consecutive years, solidifying our position as the trusted partner for all your imaging system needs.

IMV's ServiceTrak customer surveys have consistently shown that the attitude of service engineers and meeting system uptime expectations heavily influences the overall OEM service performance. We are delighted to share that our Canon Medical Systems USA Inc. team has consistently excelled in these areas, earning us these coveted awards year after year.

Service and Support Awards

Our heartfelt gratitude goes out to our customers for their loyalty and continued confidence in our ability to provide the tools and system uptime necessary to help them deliver the highest standard of care to their patients.

To learn more about our award-winning services and how Canon Medical Systems can support your healthcare institution's imaging needs in 2024 and beyond, please explore our website or contact our dedicated team of experts today. Thank you for choosing Canon Medical Systems as your trusted partner in healthcare innovation.

Offering the most personal attention
and contact in the industry.

Service & Support

The best service experience in medical imaging.

We believe doing what's right takes the right organization. To do what's right doesn't take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and facilities. We've outpaced our steady market share growth, maintaining a low ratio of customers-to-engineers and customers-to-service managers so we have the people-power to be responsive and uphold our promised up-time commitments.

Canon Service: Personalized

Imaging Equipment Service

With Canon, you can speak with a certified engineer within 30 minutes on the phone.

Rapid Response

Onsite within 2 - 4 hours

Canon provides you with 24/7 available local engineers for service, and 24/7 US-based dispatch of parts as needed, to get you up and running quickly. Same day parts delivery from 40 parts depots across the country. So you can be confident that your operations won't be delayed and won't cause issues for your patients, staff, or facility.

Rapid Response

Onsite within 4 hours in a rural area, and 2 hours in an urban area.

Your Online Store for Medical Imaging Parts.

Medical Marketplace

Medical Marketplace provides an online shopping experience where you can explore our parts inventory at your convenience. Through Canon’s ecommerce parts ordering platform you can experience additional cost savings, increased convenience, and 24/7 parts ordering access.

Take advantage of our special online pricing discounts. For any order placed online, you will receive the part at 5% discount off list pricing.

Start Shopping

Medical Marketplace

Close customer proximity ensures high system availability.

40 Parts Depots Across the Country

Things break, and when they do, you need a partner to get things fixed quickly, to minimize the impact on your operations, and provide greater uptime.

Rapid Response

Close Customer Proximity

Same day parts delivery from 40 parts depots across the country.

Making Cybersecurity our Priority

Making Cybersecurity our Priority

We make data security our priority, and offer a multi-layered approach to protect your equipment and your information.


  • ATO Compliant
  • Commitment to RMF Standards
  • Proactive Risk Assessment
  • Multi-layered Approach
    • eProtect
    • InnerVision Plus
    • McAfee Application Control
    • Risk Management Framework
  • Cross-Functional Cybersecurity Team


Cybersecurity Expertise Keeping You Safe

Imaging Equipment Service

You’re supported by a partner with a flawless record at keeping patients and systems safe from cyber intrusions.*

*If protected by CMSU InTouch service agreement, and/or warranty
Operational Excellence Designed for Ease of Use

Operational Excellence Designed for Ease of Use

Operational Excellence

  • Extranet
  • Case Management
  • Asset Management
  • Account Visibility
  • Roadmap
  • Next generation 3D site planning tool


Tailor your service by choosing different service levels for different systems.

Tailor your service by choosing different service levels for different systems.

Canon offers the imaging world's most flexible care package. Whatever you need, you get.
If you need anything, we can deliver the components that you need.

Service Agreements