Service & Support

For product service call our 24-hour ASSIST operators at (800) 521-1968.

Canon Medical Systems Celebrates Another Year of Excellence with Best Service Awards in 2021, 2022 and 2023 from IMV ServiceTrak

Industry Leaders in Customer Support.

At Canon Medical Systems USA, Inc., we are thrilled to announce that we have once again been recognized as the industry leader in providing exceptional service to our valued customers. We have proudly received the prestigious IMV ServiceTrak Best Service Awards in the years 2021, 2022 and 2023. We are incredibly proud of our MR (Best OEM Service Performance), CT (Best OEM and Best System Performance), and XR (Best OEM Service Performance) Service Teams for winning these impactful industry awards.

These awards are a testament to our unwavering commitment to going above and beyond to support our customers and their patients. Our dedication to excellence in service has been acknowledged for five consecutive years, solidifying our position as the trusted partner for all your imaging system needs.

IMV's ServiceTrak customer surveys have consistently shown that the attitude of service engineers and meeting system uptime expectations heavily influences the overall OEM service performance. We are delighted to share that our Canon Medical Systems USA Inc. team has consistently excelled in these areas, earning us these coveted awards year after year.

Service and Support Awards

Our heartfelt gratitude goes out to our customers for their loyalty and continued confidence in our ability to provide the tools and system uptime necessary to help them deliver the highest standard of care to their patients.

To learn more about our award-winning services and how Canon Medical Systems can support your healthcare institution's imaging needs in 2024 and beyond, please explore our website or contact our dedicated team of experts today. Thank you for choosing Canon Medical Systems as your trusted partner in healthcare innovation.

A Cut Above.

Trusted Service that is Responsive and Personalized

When it comes to Service, we understand the importance of a customized approach to support our customer’s individual diagnostic imaging needs. Canon is here to provide you with the personalized, timely, quality Service you will come to trust.

3-1 icon

Three engineers are assigned per system.

75 min icon

Onsite response time averages less than 3 hours nationally.*

Same Day icon

90% of critical parts orders can be delivered within 4 hours.

24/7 Calls icon

100% US based call center available 24/7.

30 min icon

Technical and clinical applications support within 30 minutes.

Cybersecurity icon

Cybersecurity solution is included with any service coverage.

Comprehensive Service Solutions

People at the Core of Canon’s Success.

Customer Centric Service

Customer Centric Service

“I have been in this business for 30 years. I’ve never had a more responsive Service person than we have for our Canon system. He’s great, just fantastic!”

David Maynard
Chief Therapist
Cookeville Regional Medical Center
Cookeville, TN

At Canon, our people are the core of delivering distinct quality service. Many of our customers have longstanding relationships with their local Canon engineers and rely on them as their partners in success. Whether it is service access, service options, parts procurement or engineering training – the entire service team is aligned to provide our customers with optimal support.

Service Agreements

Flawless Safety Record.

Cybersecurity Solutions

We understand the crucial role of cybersecurity; we are dedicated to safeguard our customers’ devices from the ever-evolving cybersecurity threats. Canon prides itself at having a flawless record at keeping patients’ PHI and systems safe from cyber intrusions.* Canon’s comprehensive cybersecurity solutions are uniquely designed to isolate medical assets from malicious agents to ensure they are and remain safe.

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*Canon systems with active Cybersecurity coverage

Cybersecurity Solutions

The Key to Centralized Access and Efficiency.

Remote Enterprise Solutions

When managing a healthcare system, one tends to be faced with many challenges. Having critical information at your fingertips is crucial in order to resolve possible issues expeditiously. Canon’s Remote Enterprise Solutions provide centralized access to information to efficiently maintain, monitor and manage imaging equipment. Our 360° Connect customer portal, remote diagnostics and utilization analytics are essential components to assist our customers in achieving this goal.

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Remote Enterprise Solutions

Your Online Store for Medical Imaging Parts.

Medical Marketplace

Medical Marketplace provides an online shopping experience where you can explore our parts inventory at your convenience. Through Canon’s ecommerce parts ordering platform you can experience additional cost savings, increased convenience, and 24/7 parts ordering access.

Take advantage of our special online pricing discounts. For any order placed online, you will receive the part at 5% discount off list pricing.

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Medical Marketplace