For support call our 24-hour Customer Solutions Center at (800) 521-1968.
Imaging Equipment Service Built for You
Proactive monitoring. Remote diagnostics. Predictable uptime.
Every day you manage complex medical equipment fleets across multiple modalities like MRI, CT, PET/CT, Ultrasound, Interventional and X-ray. You balance vendors, agreements, and expectations. So when a system goes down? The pressure is on you to keep patients safe by ensuring the equipment they rely on is always ready.
That is why Canon Medical believes medical imaging service isn’t about agreements. It’s about reliability. It’s about whether equipment stays online during peak volume hours. It’s about being ready when the ER calls. We understand staffing is tight, volumes are rising, and downtime just isn’t an option. Traditional break-fix models weren’t built for today’s environment. Canon Medical’s service is.
Our proactive service infrastructure connects OEM imaging equipment service with remote diagnostics that continuously monitor performance. Issue can be identified and addressed before disrupting clinical schedules because our service is built to support:
- High volume environments
- Early alerts versus surprise failures
- Remote diagnostics
- Hybrid in-house and OEM service models
- A team that understands your world
At Canon we believe the best service call is the one you never have to make.
Because we do not just guarantee uptime. We engineer it.
A Cut Above.
Tools and Resources Built for the Field
When it comes to Service, we understand the importance of a customized approach to support our customer’s individual diagnostic imaging needs. Canon is here to provide you with the personalized, timely, quality Service you will come to trust.
Three engineers are assigned per system.
Onsite response time averages less than 3 hours nationally.*
90% of parts ship within four hours—Backed by nationwide parts depots.
100% US based Customer Solutions Center available 24/7.
Contracted customers live engineer support immediately; T&M ≤30 min.
Cybersecurity solution is included with any service coverage.
People at the Core of Canon’s Success.
Customer Centric Service
“I have been in this business for 30 years. I’ve never had a more responsive Service person than we have for our Canon system. He’s great, just fantastic!”
David Maynard
Chief Therapist
Cookeville Regional Medical Center
Cookeville, TN
Canon partners with you to maximize imaging equipment uptime, control service costs, and deliver the performance data you need to lead with confidence. Our service models are built around your organization’s needs, clinical education and training, and equipment planning. We’re invested in where your imaging department is going, not just where it is today.
Flawless Safety Record.
Cybersecurity Solutions
Canon’s cybersecurity protections are designed into every imaging device from the ground up. The result? Zero breaches* reported on covered systems. Included with any service coverage, our integrated cybersecurity solutions isolate imaging devices from malicious threats to help keep you, your patients, and imaging data remain safe.
*Canon systems with active Cybersecurity coverage
Centralized Visibility Across Your Entire Imaging Fleet.
Remote Enterprise Solutions
Canon’s remote enterprise tools provide fleet-wide intelligence to help you stay ahead of failures, document performance, and help demonstrate ROI. Developed in collaboration with our customers, these solutions may include:
- Remote diagnostics
- Proactive alerts
- Centralized management
- Cybersecurity health scores
Stay ahead and stay connected with 360º Connect.
Parts Fulfillment That Keeps You Moving.
Medical Marketplace
Canon’s Medical Marketplace provides an online shopping experience where you can explore OEM parts and inventory 24/7 for all imaging modalities.
- Angiography
- CT and PET/CT
- Molecular imaging
- MRI
- Ultrasound
- X-ray
Take advantage of our special online pricing discounts. For any order placed online, you will receive the part at 5% discount off list pricing.
Ready to see what Canon Service looks like for you?
Let our team review your current imaging fleet, service coverage, and uptime –and show you exactly what Canon can deliver, modality by modality.
