News | Press Releases

December 2, 2019

Canon Medical Systems Wins IMV ServiceTrak Awards in CT, X-ray Interventional Cardiovascular and MR

The Six Canon Medical Awards Are Based on Over 2,000 Customer Surveys Conducted in 2018 and 2019

CHICAGO, Dec. 2, 2019 – Canon Medical Systems USA, Inc. has earned six top awards for system performance and service according to data gathered during IMV’s 2018 and 2019 ServiceTrak customer surveys. The award in each category is given to imaging system providers that receive the highest percentage of highly satisfied customer responses.

“In a clear validation of Canon Medical’s Made for Life philosophy which focuses on improving the quality of life for all people including enhancing the customer experience, the market has again recognized Canon Medical’s performance,” said Dominic Smith, vice president, Service Field and Sales. “The customer feedback collected during these surveys is a strong indicator that the quality performance measures we’ve put in place are on track for meeting today’s market needs. We appreciate our customers’ loyalty and continued confidence in our ability to offer tools and system uptime to help them best serve their patients.”

Canon Medical Systems USA received the top CT awards for its AquilionTM product line for Best System Performance and Best Service in both 2018 and 2019. In 2018, Canon Medical received the Best Service recognition for 2019 for X-ray interventional cardiovascular and the Best Service award for 2018 for MR. IMV is one of the leading market research and business intelligence providers to the diagnostic imaging industry.

Learn more about Canon Medical’s technology and new service offerings at this year’s RSNA annual meeting in Chicago, December 1 – 6, 2019 (Booth #1933, South Hall).

About Canon Medical Systems USA, Inc.

Canon Medical Systems USA, Inc., headquartered in Tustin, Calif., markets, sells, distributes and services radiology and cardiovascular systems, including CT, MR, ultrasound, X-ray and interventional X-ray equipment. For more information, visit Canon Medical Systems’ website at

About Canon Medical Systems Corporation

Canon Medical offers a full range of diagnostic medical imaging solutions including CT, X-Ray, Ultrasound, Vascular and MR, as well as a full suite of Healthcare IT solutions, across the globe. In line with our continued Made for Life philosophy, patients are at the heart of everything we do. Our mission is to provide medical professionals with solutions that support their efforts in contributing to the health and wellbeing of patients worldwide. Our goal is to deliver optimum health opportunities for patients through uncompromised performance, comfort and safety features.

At Canon Medical, we work hand in hand with our partners – our medical, academic and research community. We build relationships based on transparency, trust and respect. Together as one, we strive to create industry-leading solutions that deliver an enriched quality of life. For more information, visit the Canon Medical website:

Aquilion and Made for life are trademarks of Canon Medical Systems.