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February 11, 2010
TUSTIN, Calif., Feb. 11, 2010 – As health care facilities today seek the best value in imaging and customer service, Toshiba America Medical Systems, Inc.’s Service organization strives to deliver top-tier service and customer satisfaction. The result of this dedication was once again confirmed by IMV, Ltd., which provides independent analysis of service trends in the imaging industry. In IMV’s 2009 ServiceTrak™ Imaging report on cardiovascular X-ray system service, Toshiba received more top rankings than any other imaging vendor. Toshiba’s cardiovascular X-ray service received the top ranking in 18 out of 36 attributes, including overall service performance, overall satisfaction with a manufacturer, reliability of hardware and reliability of software.
“Today’s health care facilities look for an imaging partner with reliable equipment and quality customer service,” said Ted Nemetz, vice president, Service, Toshiba. “Toshiba has a history of delivering both quality imaging products and timely, excellent service support, which continues to be validated by third parties like IMV ServiceTrak.”
Toshiba’s cardiovascular X-ray customers rated categories on a scale of 1 to 6, giving service for Toshiba’s cardiovascular X-ray systems the industry’s highest scores, including 17 average ratings better than 5.0 (“very good”).
In the area of Service Performance, Toshiba received the highest score in four out of five categories, including overall service performance, service follow-up, availability of replacement parts, and service performance relative to amount charged. In Phone Support Personnel Performance, Toshiba received the highest score in three out of four categories, including effectiveness of telephone troubleshooting by phone support personnel, degree to which commitments are met by phone support personnel, and percent of the time problem is solved by phone support personnel. In OEM Service Engineer Performance, Toshiba received the highest score in four out of six categories, including timeliness of service engineer arrival on-site, degree to which commitments are met by the service engineer, service engineer competence and service engineer attitude.
With headquarters in Tustin, Calif., Toshiba America Medical Systems markets, sells, distributes and services diagnostic imaging systems, and coordinates clinical diagnostic imaging research for all modalities in the United States. Toshiba Medical Systems Corp., an independent group company of Toshiba Corp., is a global leading provider of diagnostic medical imaging systems and comprehensive medical solutions, such as CT, Cath & EP Labs, X-ray, Ultrasound, MRI and information systems. Toshiba corporation is a worldwide leader and in technology, electronic and electrical products, digital consumer products, electronic devices and components, power systems, industrial and social infrastructure systems and home appliances. Toshiba was founded in 1875 and today operates a global network of more than 740 companies with 199,000 employees worldwide and annual sales surpassing $73 billion. For more information, visit Toshiba’s web site at www.medical.toshiba.com.