Customer Solutions Center

Canon Service: Always On, Always Working

Canon Medical’s Customer Solutions Center was built with our customers in mind, because in healthcare, time matters. And as your first call for service and applications support, you’re connected to the right person, at the right time. Imaging experts who understand your equipment, your workflow, and your imaging goals.

There is no waiting for a call back and no scheduling delays. Patients can’t wait and you shouldn’t have too either.

Canon service operates on your time, to keep your imaging systems always on…and always working.

Why Canon?

Your Dedicated First Point of Contact

Canon puts people first, which is why the Customer Solutions Center is designed around you. Providing direct access to service and applications specialists, we assess your needs and keep you informed in real time.

We don’t just support systems; we support the people who rely on them.

Faster, more efficient support for your imaging systems.

Trusted partner with decades of service excellence.

Personalized approach that knows your facility.

Always-on service and applications support.

Specialists connect you with the right support resource.

Issues can be diagnosed and resolved remotely.

Smart, Secure and Always-On

What We Deliver

People Driven Support

When you make the Customer Solutions Center your first call for remote diagnostics and service support, you can count on fast, reliable solutions. While advanced tools help us diagnose a problem, it’s our service and applications specialists who make the difference to keep care moving.

Proactive Maintenance

Prevent interruptions before they start. With predictive and proactive maintenance, Canon experts help you minimize equipment downtime and enhance operational efficiency.

Canon medical on phone providing remote diagnostics for medical systems

Secure Remote Service

Always on. Always compliant. Every remote connection is protected by Canon’s secure infrastructure to safeguard your data and protect your patients.

Fast, Expert Evaluation

From service to applications to training, our remote diagnostic team understand your protocols, imaging goals, and clinical demands. Often solving issues without the need for an on-site visit.

A Connected Support Experience

Get Support Today

Make the Customer Solutions Center your first call for service and applications support. Experience faster answers, smarter support and always-on imaging service.

Call our dedicated line: (800) 521-1968