News | Press Releases

March 3, 2009


Customers Rank Performance and Service on Toshiba’s CT Line No. 1 in 21 Categories

TUSTIN, California — March 3, 2009 — As healthcare facilities continue to look for the best value in imaging, Toshiba America Medical Systems, Inc.’s Service organization continues to deliver on the company’s dedication to top-tier service and customer satisfaction. Once again, this dedication is being recognized by an independent healthcare market research firm – IMV, Ltd., which provides independent analysis of service trends in the imaging industry. In IMV’s 2008 ServiceTrak™ Imaging on CT system service, Toshiba received more top rankings than any other imaging vendor. In fact, Toshiba CT received the top ranking in 21 out of 34 service attributes, including overall OEM service performance, overall satisfaction with a manufacturer, reliability of hardware and overall value.

“In today’s challenging environment, customers want an imaging partner that delivers the best possible service to ensure that these institutions deliver on their mission to patients,” said Ted Nemetz, vice president, Service Business Unit, Toshiba. “These IMV ServiceTrak rankings — as well as other third party validations — demonstrate Toshiba’s ability to deliver that value and reflect our continued commitment to customers and patients.”

Users of Toshiba’s CT systems rated categories on a scale of 1.0 to 6.0, giving service for Toshiba’s CT systems the industry’s highest scores, including 24 rankings that received better than a 5.0 (“very good”).

In the area of Service Performance, Toshiba received the highest score in four out of five categories, including overall service performance, service follow-up, service performance relative to amount charged, and degree to which help desk commitments are met. In Manufacturer Performance, Toshiba received the highest score in five out of six categories, including overall satisfaction with manufacturer, effectiveness at resolving problems, probability to purchase from manufacturer again, availability of parts and ability to upgrade technology.

About Toshiba’s Aquilion CT Product Line Recognition

The Aquilion® CT product line has received numerous accolades including earning the number one ranking in CT from MD Buyline since 2002 (six consecutive years). The Aquilion CT line has also been named Best in KLAS in 2006 and 2007; Best in KLAS in 2008 for 64-detector row and above; and Frost & Sullivan’s “Healthcare Innovation Award in Cardiovascular Imaging” in 2008. (For more information about KLAS,

The Aquilion ONE, the world’s first dynamic volume CT, utilizes 320 ultra-high resolution detector rows to image an entire organ in a single gantry rotation and shows dynamic function like blood flow. Since its introduction in November 2007, the Aquilion ONE has been named Popular Science magazine’s “Best of What’s New 2008 — Personal Health Category,” rt Image‘s 2008 Most Valuable Product (MVP), Frost & Sullivan’s Global CT Systems Product Differentiation Innovation Award 2007 and’s “Minnies 2008 — Best New Radiology Device.”

About Toshiba

With headquarters in Tustin, Calif., Toshiba America Medical Systems markets, sells, distributes and services diagnostic imaging systems, and coordinates clinical diagnostic imaging research for all modalities in the United States. Toshiba Medical Systems Corp., an independent group company of Toshiba Corp., is a global leading provider of diagnostic medical imaging systems and comprehensive medical solutions, such as CT, Cath & EP Labs, X-ray, Ultrasound, MRI and information systems. Toshiba Corp. is a leader in information and communications systems, electronic components, consumer products, and power systems. Toshiba has approximately 198,000 employees worldwide and annual sales of $77 billion. For more information, visit