Service Commitment
For product service call our 24-hour ASSIST operators at (800) 521-1968. 5AM–5PM, PST Monday–Friday.

Service Commitment

Offering the most personal attention and contact in the industry.

The best service experience in medical imaging.

We believe doing what's right takes the right organization. To do what's right doesn't take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and facilities. We've outpaced our steady market share growth, maintaining a low ratio of customers-to-engineers and customers-to-service managers so we have the people-power to be responsive and uphold our promised uptime commitments.

Materials Management

To ensure that we can meet commitments:

  • We've strategically located parts depots across the country to minimize repair times
  • We utilize advanced service parts planning software designed to predict parts demand so replacement parts are available when and where they are needed most
  • We've partnered with UPS Supply Chain Solutions to ensure prompt delivery by offering same day courier or overnight service

InnerVision® Plus

We've developed a remote diagnostics system called InnerVision® Plus that allows our highly qualified teams of engineers and applications specialists to see what is occurring on our customers' systems and to support our on-site engineers with resolution.

Biomedical Training

We believe teaching your team improves efficiency. Located in Irvine, CA, our world-class International Training Academy provides off-site and on-site training to your biomedical engineers and technologists. Service training courses with the same methodology as those our own engineers go through, prepare your biomedical engineers to properly maintain your systems. Hands-on sessions deliver up-to-date information on new techniques and best practices to your technologists. Despite our guaranteed response times, we believe better trained in-house staff can be a vital part of your efficiency.

Extranet for customers with a Canon Medical Systems contract.

360° Connect

Friction free self-service tool

Create and manage cases for your account or equipment directly from the portal.

Easy access to equipment status

Monitor your Canon Medical Systems equipment. Access system detail, service contract status and system utilization*.

Account Visibility

View your Canon Medical Systems account team from sales to service.

*CT equipment only for initial release

Case Management

An innovative cloud environment to manage your case.

  • Initiate:
    Create equipment cases and general inquiries.
  • Manage:
    View case status and case information by type (PM, Repair, etc.).
  • Report:
    Obtain service/PM reports.

Asset Management

Your friction free self-service portal to asset management.

  • Personalize:
    Identify your equipment by tagging it with a nickname.
  • Monitor:
    System data allows you to keep a pulse on your equipment.
  • Compliance:
    Service history, PM activity, service contracts and entitlements are available to you 24/7.

Account Visibility

The one stop access to account detail for your Canon Medical Systems contracted equipment.

  • Optimize:
    View and compare utilization of your Canon Medical Systems equipment* across the organization.
  • Access:
    Visibility to your Canon Medical Systems account team and the roles they play to support you.

*CT equipment only for initial release


More features are planned in the roadmap to help you manage your Canon Medical Systems contracted equipment in the evolving health care environment.

  • Content Management
  • User Collaboration
  • System Utilization
  • Education Management
  • Knowledge Management
  • Multi-Channel Communication

Next generation 3D site planning tool.

EnVision 360

3D Room Planning

3D Room Planning

  • Room design is fast and easy
  • Drag and drop system equipment
  • Plan view representation
  • Plan drawn in 3D format


  • Perspective views of the proposed room
  • Walk around the room in first-person view
  • Visualize your room and provide instant feedback
Real Time Interaction

Real Time Interaction

  • Selected component can be moved and positioned as it would be on site within equipment design constraints
  • Demonstrate system movement from any angle