While each organization is unique, the healthcare industry as a whole wants two things when an issue arises: an immediate access point to their service provider and prompt resolution of the issue.
Our service organization is accessible with one phone call to our U.S. based 24/7 ASSIST Center. Each call is time-stamped and after a predetermined period of time, if a problem is not yet resolved, an alert message is automatically sent to managers who quickly engage and provide additional support.
We've purposely kept the organization flat, empowering each service representative with the options they need to solve cases quickly and fairly.
Close customer proximity ensures high system availability.
40 Parts Depots Across the Country
Things break, and when they do, you need a partner to get things fixed quickly, to minimize the impact on your operations, and provide greater uptime.
Same day parts delivery from 40 parts depots across the country.
With Canon, you can speak with a certified engineer within 30 minutes on the phone.
Onsite within 2 - 4 hours.
Canon’s local service engineers and US-based parts dispatch are available 24/7 to respond and get your system up and running quickly! Same-day parts delivery is available at no additional charge for Full Service customers—something you will not experience from most of our competitors.
One phone call connects you to both technical and applications support—fast.
Our service organization is accessible with one phone call to our U.S. based 24/7 ASSIST Center at (800) 521-1968.
Remote diagnostic tool.
Through remote access and connectivity, InnerVision Plus helps increase productivity by catching problems before they affect imaging performance. Handled from our U.S. based InTouch Center, InnerVision Plus works to streamline the identification, diagnosis and resolution of system issues.