News | Press Releases

October 14, 2010


Customers Rank Service on Toshiba’s CT Scanners No. 1 in 26 Attributes; Toshiba Outscored Industry Overall in 33 Out of 40 Attributes

TUSTIN, Calif., Oct. 14, 2010 – When it comes to diagnostic imaging, today’s healthcare facilities seek the best value in imaging and customer service. Toshiba America Medical Systems, Inc.’s Service organization is committed to meeting this need by delivering top-tier service and has outscored the industry in 33 out of 40 attributes, 26 of which were number one rankings, in the 2010 IMV ServiceTrak Imaging report on CT scanners. IMV, Ltd. provides an independent analysis of service trends in the imaging industry.

“These ratings are further proof that Toshiba’s customer-first strategy is the key to our success,” said Ted Nemetz, vice president, Service Business Unit, Toshiba. “The passion Toshiba’s employees exhibit when they provide customers with service and support is what has earned us these ratings and what will keep Toshiba number one in the future.”

The 2010 IMV ServiceTrak report surveyed 151 Toshiba CT system customers who rated Toshiba on 40 attributes within categories including Manufacturer Performance, System Performance, Service Performance, Phone Support Performance and Service Engineer Performance. Toshiba Service earned the most number one rankings overall, including the attributes of reliability of hardware and software, availability of parts, level of technical competence of phone support personnel and image quality.

In the categories of Service Performance and Phone Support Performance, Toshiba Service swept, earning number one rankings across every attribute. The Service Performance category surveyed overall service performance, service follow-up, availability of replacement parts, preventative maintenance and service performance relative to amount charged. Toshiba Service also earned number one rankings across all attributes in Phone Support Performance, which included overall support performance, level of technical competence of the phone support personnel, degree to which commitments are met by telephone support personnel, and the percentage of the times problems are both diagnosed and solved on the phone.

About Toshiba

With headquarters in Tustin, Calif., Toshiba America Medical Systems markets, sells, distributes and services diagnostic imaging systems, and coordinates clinical diagnostic imaging research for all modalities in the United States. Toshiba Medical Systems Corp., an independent group company of Toshiba Corp., is a global leading provider of diagnostic medical imaging systems and comprehensive medical solutions, such as CT, Cath & EP Labs, X-ray, Ultrasound, MRI and information systems. Toshiba Corp. is a worldwide leader in technology, electronic and electrical products, digital consumer products, electronic devices and components, power systems, industrial and social infrastructure systems and home appliances. Toshiba was founded in 1875 and today operates a global network of more than 742 companies with more than 203,000 employees worldwide and annual sales surpassing $67 billion. For more information, visit Toshiba’s website at